Tech Tip #37: Managing multiple inspections in Power BI

If you’re working with multiple questionnaire templates in Power BI this tip’s for you. Here’s what you need to know:

Do you need a single table for all inspections?

Each template has unique lookups and relationships, making it difficult to consolidate them into a single table. While it might be tempting to keep everything in one massive table, this approach could lead to performance issues and unnecessary complexity. Instead, it’s best to create a dedicated table for each template.

Best practice approach

• Dedicated tables for each inspection: Since each template has a different structure, it’s best to create a specific table for each one rather than merging all inspections into a single massive table.
• Utilizing the right tables: Ensure you’re referencing the correct Dataverse tables. If you’re starting from scratch bear in mind that the newer resco_questionnaireanswers table stores responses, replacing resco_questionnaire that was primarily used before.
• Fixing JSON connection issues: If issues arise during JSON parsing, double-check your relationships and ensure GUIDs are correctly extracted. The Split Column command in Power BI can help separate GUIDs from lookup strings.

Key takeaways

• Each questionnaire template should have its own dedicated table for clarity and accuracy.
• Consider using resco_questionnaireanswers instead of resco_questionnaire for up-to-date data handling.
• Utilize Power BI’s Split Column feature to extract GUIDs and improve data relationships.

For further insights, check out the Resco Wiki’s deep dive on questionnaire visualization in Power BI.

Tech Tip #36: Preventing “Entity Not Loaded” errors with the ContainsData operator

Are you facing issues with rules in your system that trigger “Entity Not Loaded” errors? These errors often occur when a variable hasn’t been properly initialized before being used in your rules. A simple and effective way to avoid this issue is by using the ContainsData operator to check if a variable has been populated before proceeding with your rule’s logic.

How to Implement the ContainsData Check:

1. Identify the Variable: Determine which variable(s) in your rule might be causing the issue due to uninitialized data.
2. Use the ContainsData Operator: Before your rule tries to access or use a variable, include a check to see if the variable contains data. The basic logic structure is:
   • If: VariableName Contains Data
   • Then: Proceed with the rule actions.
3. Prevent Errors: By adding this conditional check, you prevent the rule from running into a scenario where it tries to use an empty or unassigned variable, thus avoiding the “Entity Not Loaded” error.
4. Test Thoroughly: After implementing these checks, test your rule across different scenarios to ensure that it behaves as expected and that no errors are triggered.

Pro Tip: It’s a good practice to apply this check to any rule where variable data might not be guaranteed to be present at runtime. This will help maintain the stability of your rules and ensure they execute without interruptions.

By integrating the ContainsData operator into your rule logic, you can safeguard your processes against common data-related errors, keeping your workflows smooth and reliable.

For more tips about using user-defined variables in the Rules editor, don’t forget to check this section in our Wiki!

Tech tip #35: Troubleshooting incorrect images in child repeater reports

If you’re having trouble displaying correct images when using a child repeater in your reports, don’t fret! Here’s how you can resolve issues where the same or an incorrect photo appears across multiple rows:

Steps by step:

• Add an annotation filter: Make sure you’ve applied a filter to the IMG:annotation field to accurately link images to their respective records. Without the filter, unrelated photos may appear in all rows.

• Use “Does Not Contain” operator: Instead of using “Does Not Equal” for filtering out subjects, use “Does Not Contain”. The latter ensures partial string matches are excluded, which is especially helpful when specific keywords are used in filenames.
• Switch to the filename field: If the unwanted images are appearing due to subject names being used for filtering, switch to the filename field instead.
• Replace OR with AND: If you’ve applied multiple filtering conditions using an OR statement, replace it with AND. This ensures only those images that match all criteria are shown.

Following these guidelines will help ensure that only the desired images are included in your child repeater report.

Tech tip #34: Stay updated with Resco Wiki changes using RSS/Atom feeds!

Keeping up with changes on the Resco Wiki is your best bet for staying informed of all our latest updates. However, whether it’s release notes, new features, or upcoming releases, it’s easy to get bogged down in any comprehensive list of recent changes.

Thankfully, tools like RSS and Atom feeds can make this whole process a lot easier – guaranteeing you receive only relevant information, delivered straight to your preferred feed reader.

Default wiki tools for change tracking:

• Recent changes

Located on the left menu, this tool displays all recent changes across every page in the wiki. It’s comprehensive but may be a little overwhelming if you’re only interested in specific topics.

• View history

Available at the top of each wiki page, this feature shows the edit history of that particular page, giving a detailed timeline of changes.

Simplify tracking with RSS and Atom feeds:

Following the recent changes or page histories manually can get exceedingly tedious. That’s where RSS and Atom feeds come to the rescue! 

• RSS feed example: The Resco Wiki has an RSS feed for every page. Here’s a sample RSS feed for tracking changes to the Release Notes page:

Release Notes RSS Feed

https://docs.resco.net/mediawiki/index.php?title=Release_notes&action=history&feed=rss

If we wanted to instead follow the page on deprecations, we might adjust this link to read:

Deprecations RSS Feed

https://docs.resco.net/mediawiki/index.php?title=Deprecations&action=history&feed=rss

• Atom feeds: On each history page, look for the “Atom” button (see screenshot). Clicking it will provide a personalized feed that you can follow in any Atom-compatible reader.

Additional tips and tools:

• More details are available on the Wikipedia Syndication page, which covers RSS/Atom feeds and watchlists. Be aware that when it comes to watchlists, these are only available for logged-in users and so are inaccessible to the general public.
• Readers: To optimize your tracking, consider popular feed readers like Feedly or Inoreader. These tools can help you organize feeds from various sources, including the Resco Wiki.

Pages worth following:

Make sure you follow pages like the general release notes, upcoming releases, deprecations and other key topics. This way, you’ll never miss an important update.

Tech tip #33: Disabling the CLEAR action in note attachments

When managing document actions within your application, it may sometimes be necessary to disable certain functionalities like the CLEAR action.

If you’ve tried disabling the delete rights in the configuration but the CLEAR action remains available, the solution involves adjusting the DocActions through the Note’s Form On Can Execute rule. Here’s how you can easily get this done.

Step-by-step guide:

• Edit the note form: Edit the app project in Woodford. Scroll down to the Annotation/Note entity and edit its form.
• Access the On Can Execute rule: Modify the ‘On Can Execute’ rule for the Note’s Form. This rule determines whether specific actions are permissible.
• Modify the rule: If the CLEAR action is still visible after removing delete rights, explicitly disable it by setting the On Can Execute rule to return false for the CLEAR action.

• Test the configuration: After applying these changes, test the document timeline to ensure that the CLEAR action no longer appears.

This configuration helps maintain control over document management by ensuring that users can only perform actions that are explicitly allowed.

For more detailed instructions on configuring document actions, check out our in-depth guide on the Command Editor in our Wiki!

Tech tip #32: Effortlessly display Power BI reports in Resco mobile app without hassles

Trying to integrate Power BI reports into your Resco mobile app but hitting a licensing roadblock?

By using the “Embed to website or portal” option, you can include public Power BI reports in your Mobile CRM or other Resco apps through simple iframe integration.

This method is great for sharing insights without the need for viewers to have a Power BI Pro or Premium license.

What’s the deal?

• Public or shared reports: This approach is designed for embedding publicly available Power BI reports or those shared within a controlled environment, such as an internal company portal.
• No Pro or Premium license required: Viewers can access and view the reports with just the Free license, which is available to any Microsoft account that has logged in to Power BI at least once.
• Simple and effective: While this method offers less in the way of customization, it’s incredibly straightforward and effective for deploying non-sensitive information across your organization.

The two-step process:

• In your Power BI report, go to File ->  Embed report -> Website or Portal and copy the link.
• In the application, add an iframe to a location from which you’d like to open the report. Insert the copied link and you are done. 

Key considerations:

• Security: Since this embedding option does not require viewer authentication, it’s best utilized for non-sensitive information. If you’re dealing with confidential data, ensure additional security measures are in place outside of Power BI to protect your information.
• Ease of deployment: If your goal is quick and easy deployment without compromising on sharing vital insights, this embedding method is the right choice for your organization.
• Administrator privileges required: The process of embedding reports into a website or portal, and subsequently into an iframe, must be performed by an administrator with a Power BI Pro or Premium license. This ensures that the reports being shared comply with Power BI’s licensing policies, even as they are made accessible to viewers without individual licenses.

For more information on Power BI in your Resco mobile applications and making the most out of your business intelligence tools, check out our documentation on the wiki.

Tech tip #31: Optimizing sync filters to reduce record cleanup delays

Encountering the dreaded “Many deletes in record cleanup” warning during synchronization can be a sign of inefficiency in your sync process. This will usually happen as a result of sync filters that aren’t properly configured, leading to the unnecessary download of records that are then deleted during the cleanup process. Here’s how you can tackle this issue and streamline your synchronization:

Review and Simplify Sync Filters: Start off by examining the sync filters for the entities that are causing delays. Simplifying these filters can prevent the system from downloading unnecessary records in the first place.

Ensure Consistency in Linked Entity Filters: When employing linked sync filters, such as connecting an account entity filter with a contact entity filter, it’s crucial to maintain consistent conditions across both filters to prevent discrepancies and unnecessary cleanup efforts.

Example: Imagine you manage a server with 1,000 accounts, 100 of which start with the letter ‘A’. Each of these ‘A’ accounts is linked to 10 specific contacts. You set your account sync filter to only include accounts starting with ‘A’. However, if your contact sync filter is configured to “get all” contacts without considering their linked account, you’ll end up with a mismatch.

This setup results in the system initially fetching all contacts, not just those tied to ‘A’ starting accounts. Consequently, a cleanup operation is needed to remove non-relevant contacts that don’t match the sync filters criteria, leading to unnecessary data handling.

To avoid this, ensure that the contact sync filter mirrors the account filter, for example, by setting it to only include contacts linked to accounts starting with ‘A’. This approach ensures data consistency from the outset, minimizing the need for cleanup and streamlining the sync process.

Monitor and Test Changes: Before rolling out changes to all users, test the updated sync filters and setup parameters with a small group. Monitor the synchronization performance closely to ensure that the changes are having the desired effect without causing additional strain on your server.

Use Diagnostic Tools: Utilize diagnostic logs and tools like the SyncStat Analyzer to gain insights into the sync process and identify areas for improvement. These tools can provide valuable information on how records are being handled during the sync process.

By taking these steps, you can significantly reduce the number of records being unnecessarily downloaded and deleted, leading to faster and more efficient synchronization. Remember, optimization is an ongoing process, so continue to monitor your system’s performance and change things up as needed.

For more detailed instructions and insights, don’t forget to consult our wiki and consider watching our online training sessions on synchronization optimization.

Tech tip #30: Navigating option set customizations in Resco Mobile CRM

In the world of mobile CRM, tailoring the user experience to fit specific business needs is essential. One common scenario involves customizing option sets – dropdown menus that present a predefined list of choices. These are used across various entities within the application, such as accounts, contacts, or custom entities designed to suit your business processes.  

On the backend, a large variety of statuses exist, and you most likely want to restrict mobile users to the use of only a specific subset. However, a lesser-known aspect of working with option sets in Resco Mobile CRM can lead to unexpected data changes if not handled with care. 

The Challenge: 

Imagine that an account’s relationship status needs to be categorized differently based on the project context within the same CRM system. You synchronize your mobile CRM app to reflect a specific relationship status for an account, say “Customer” in one context and “Consultant” in another. Upon switching contexts, you find that the account’s relationship status automatically adjusts to a new value without any manual input, potentially leading to confusion or data integrity issues. 

Under the Hood: 

This automatic adjustment is the result of the “Set Combo Items” function being triggered on form load, a feature designed to filter and potentially reset option set values based on predefined rules. While its primary intent is to streamline form customizations and ensure data consistency, it might inadvertently overwrite existing data if not configured carefully. 

Solution and Best Practices: 

• Understand Usage: It’s crucial to know that while the function is intended for filtering option set items, it can also reset values to a default or first alphabetical choice if the existing value doesn’t match the newly filtered set. 
• Implement Strategically: When leveraging the “Set Combo Items” rule, especially in forms associated with existing records, it’s essential to consider the impact on data already entered. If preserving existing data is crucial, developers must implement logic checks to prevent unintentional overwrites. 
• Test Thoroughly: Before deploying any changes involving option set customizations, conduct extensive testing across various scenarios and user roles. This ensures that the application behaves as expected and that data integrity is maintained across different project contexts. 
• Encourage Feedback:  get users to report any unexpected behaviors related to option set customizations. This feedback will prove invaluable in identifying and rectifying potential oversights in rule configurations. 

Conclusion: 

Option set customizations in Resco Mobile CRM offer powerful flexibility for tailoring application behavior to specific business needs. However, understanding and cautiously implementing features like the “Set Combo Items” function are critical to maintaining data integrity and ensuring a seamless user experience. 

If you’d like to learn more, don’t forget to check out our wiki! 

Tech tip #29: Reviving closed opportunities with ease

In the traditional sales process, we typically deal with standard entities like opportunities, leads, or orders, though the specifics will vary from one customer to another. It’s worth noting that Resco Mobile CRM, by default, doesn’t permit the reactivation of closed opportunities. If this functionality is critical for your operations, you’ll be pleased to learn that the solution is a lot simpler you’d think!

Solution:

• Identify the Issue: Users report the absence of the “Live” button on the form for closed opportunities, despite the command being active.
  
• Implement OnCanExecute Rule: The trick to solving this issue lies in configuring an OnCanExecute rule specifically for the “ChangeStatus” command. This adjustment allows the “Live” button to display correctly for closed opportunities, enabling them to be reactivated.

Takeaways:

• The Right Command: It’s crucial to use the correct command. A lot of the time you might find that it’s the “ChangeStatus” command, not “ChangeState”, that should be used to modify the status of closed opportunities.

• The Right Rule: On Can Execute rules control whether a command is displayed or hidden.

Additional insights:

• If you’d prefer to reactivate opportunities en masse, no worries! Just add the same command as a multi-select action.
• View Limitations: Although it’s not possible to hide buttons in views based on conditions (e.g., hiding the “Live” button for open opportunities), configuring OnCanExecute rules ensures commands are available under specific conditions, such as the opportunity being won.

By understanding and applying these tips, users can efficiently manage and reactivate closed opportunities, ensuring no sales potential is left untapped. Always remember to review command configurations and rules for optimal application performance!

Check out our Wiki for more detailed guides and tips on customizing your application’s behavior with OnCanExecute rules and other functionalities.

Tech tip #28: Create a gallery view for documents and images

Discover how to create a practical and appealing gallery view in just a few simple steps!

Here’s how:

• Set Up Columns: Start by configuring the columns in your view (Properties menu, under View). This foundational step allows you to organize and structure your content effectively.
  

• Customize Style: Create a new style based on the “ImageCellStyle”.
• Implement an “ImageQuery” within this new style. This is going to be crucial for fetching and displaying images in the gallery.

• Add an Image Cell: Once your style is ready, add an Image Cell to your view.
• Apply your newly created style to this cell. This will ensure that images are displayed according to your specifications.
• By following this procedure, you can create a gallery view that makes gaining an overview easy… and looks good doing it!

Tech tip #27: Streamlining Data Access with the “Not Older Than X Days” Operator

Have you ever found yourself sifting through a sea of outdated tasks, work orders, or bookings on your mobile app? Say goodbye to inefficiency with our latest feature: the “Not Older Than X Days” operator. This new addition to your toolkit allows you to easily filter and display only the most recent and relevant data, based on the date of record creation or change. This means you can now see tasks or work orders that are, for instance, no older than 10 days – ensuring that the information you access is always fresh and pertinent. 

How to Use This Feature: 

• Select a Record: Choose any record, like a Task, that contains a specific time-related field (like the start date). 
• Set Up the Sync Filter: Navigate to the sync filter and add a condition using the new operator. 
• Input Time Frame: Simply type in the number of days (e.g., 10 days) to filter records that are not older than the specified duration. 

Benefits: 

• Ease of Setup: Configuring this operator is extremely straightforward 
• Sync Optimization: Improve the efficiency of your app’s synchronization, ensuring faster and more relevant data retrieval. 
• Enhanced Productivity: By focusing on recent data, users can work more efficiently, enhancing their daily productivity. 

For more details and in-depth guidance, don’t forget to keep an eye on the wiki. This feature will be available and fully documented in the Winter 2024 release. 

Tech tip #26: Streamlining report creation from questionnaires

In the wake of our recent update, have you noticed a change in the process of generating reports from questionnaires? You’re not alone! To adapt, remember that while the automatic reports in the Questionnaire Designer are handy, they might not cover all of your needs. For those instances, turn to the Report Designer to craft custom reports with ease:

• Use the Designer for New Reports: The button for generating a report directly from the questionnaire has been retired. From now on you can initiate report creation in the Designer.
• Select the Right Entity: When creating a new report, set the Entity field to “resco_questionnaire”. This step is crucial as it enables the option to generate a report from a template.
• Choose from Templates: Select “From Template” and click on “Select Questionnaire Template”. Pick the questionnaire you want to use as a source for your report.
• Reusability and Efficiency: Once created, your report, based on the questionnaire template, will be saved in the Report Designer for future use. This new method not only simplifies the process but can also boost efficiency in handling reports.

Learn more on Resco Wiki.

Tech tip #25: Enhance your global reach with questionnaire localization

By localizing your questionnaires, you’ll bridge communication gaps and deliver a user-friendly experience to all field service technicians, regardless of language barriers. This enables you to provide tailored content in multiple languages, ensuring clarity and accuracy across diverse user bases.

Implementing Localization:

• In the Questionnaire Designer, click ‘Localization’ to handle multiple language versions.
• Add a new language by clicking ‘Add’, select your desired language, and confirm with ‘OK’. This will show all strings available for translation.
• Translate necessary strings for questionnaires, questions, and groups, including names, descriptions, labels, and options.
• Set the questionnaire to default to the app’s language or enable ‘Language Selection’ for user-specific language choice.
• Save your changes and test the localized questionnaire within the app to ensure all translations appear correctly.

Learn more on Resco Wiki.

Tech tip #24: Optimize client engagement with ‘Select Form’ rule

Use the ‘Select Form’ rule to distinguish between existing customers and potential customers, presenting a tailored form for each group. This smart customization helps to deliver focused user interfaces for data entry and retrieval.

By dynamically adjusting the form view you ensure a streamlined and relevant experience for users, enhancing their ability to maintain existing relationships and develop new ones.

Learn how to set it up on Resco Wiki.

Tech tip #23: Improving advanced sync setups

It’s time to optimize your synchronization for maximum efficiency. Here are two tips we think might save you time and effort in the future.Advanced sync setup modifications:Update your settings to adjust DownloadPageSize. Doing so can dramatically reduce your latency. Keep in mind, this will use more memory.

Pro Tip: Different entities can have different page sizes. For smaller records, you can afford to set a higher page size without worrying about memory.

Tweak NumDownloadThreads. More threads can help you speed up downloads.Remember, “small records” refer to those with minimal data—not just the number of columns or size of text columns. Also, attachments like activitymimeattachment.body and annotation.documentbody are not counted, as they usually contain larger data and are downloaded separately.

Check out the deep dive on Resco Wiki.

Tech tip #22: Rename [Clear] option in option set questions

You now have the ability to rename the default null option, labeled as [Clear], in your option set questions. This feature allows for more personalized and intuitive questionnaires.

To take advantage of this feature, please ensure the following:

• Update both the Questionnaire Designer and the mobile app to version 16.1 or later.
• Open your questionnaire template and select the top-level element. Set the Feature Version to “2”.
• Once these steps are completed, the label for the “not answered” option within the option set becomes editable, allowing for a tailored user experience.

Remember, customization can make your questionnaires more user-friendly and context-specific!

Explore more new features from the Fall 2023 Release on Resco Wiki.

Do you need further technical assistance?

You can reach out to our support team via our Partner support page, Resco Support Portal or search our Wiki.

Príspevok Managing multiple inspections in Power BI | Tech Tips archive zobrazený najskôr Resco.

In the Resco mobile application, most of the images used are part of the default mobile project and can be found in the Woodford > Project > Images directory.

We have organized these images into folders based on their specific purpose within the application. For instance, if you are looking for icons used on the home screen (menu), you can find them in the Home folder.

It is important to note that all icons should be in PNG format, and a size of 24x24dp. Also, if you want to recolor the icons in the Theme editor, keep all icons monochrome and transparent.

When adding images to the project, it is crucial to keep in mind that all files are synchronized on the device, even if they are not actively used. Therefore, we highly recommend maintaining content without any redundant images.

In default mobile projects, we use a combination of Resco’s default icons, which we have developed internally, and icons from the Material Design library, which is an open-source project. If you need an icon, we strongly recommend selecting one from this extensive database.

To export Material icons, you will need to set the density to 2x and the size to 24dp in the properties panel. These icons can then be downloaded in PNG format.

Once downloaded, the file will be in a zip format and will need to be extracted. Inside the extracted folder, you will find two versions of each icon: 1x and 2x. For our project, we utilize double-sized icons (2x).

Importing these icons into Woodford can be accomplished by either using the “Add new icon” button or the icon located in the main toolbar “Add”.

Once the dialog window appears, clicking on the placeholder will provide you with the option to select an icon. Simply choose the desired icon from your computer and insert it into your project.

Additionally, remember to include the icon’s name and ensure its colorization. Complete the process by pressing the “Add” button. After uploading the images, it is important to save your progress.

Now you can freely utilize the newly added images within your project. For example, if you have added an icon to the Home folder, it will now be available as an additional option in the “Images” panel.

To get started, you can download a zip file with default icons set. You can directly import this zip file into your project.

Príspevok How to upgrade your business app’s look: Easy steps to import and organize Material Design icons in Resco zobrazený najskôr Resco.

Every week, we send subscribers of the Resco News newsletter a technical tip on how to work with the admin and mobile solutions. Read this selection of five tech tips published over recent weeks to explore how you can enhance your Resco experience.

In this month’s edition, you will learn more about how to:

• #11: Use sync filters in online mode
• #12: Solve the Applying Form Rule – Variable Not Found error
• #13: Use React with JSBridge
• #14: Use styles in Report Designer
• #15: Reuse answers in questionnaires

#11 Sync filter used in online mode

Sync filters control which records to download to the offline database. As a result, they don’t restrict record availability in the online mode.

However, suppose you have an advanced sync filter restricting access to organization data at different levels (like business units, time, etc.). In that case, you can apply these restrictions online without reconfiguring them.

Simply enable the sync filter in online mode within the properties of each view. This ensures that your users see the same records in both online and offline modes.

1. Launch Woodford.
2. Go to the desired entity, and then select the view you want to apply the Sync filter for.
3. Don’t open the view.
4. On a toolbar, click Properties to open the View Properties dialog.
5. Select option Sync Filter > Use Sync Filter in Online Mode.

 Find out more about Sync Filter on Resco Wiki or enroll in Synchronization & Sync Dashboard on Resco Academy!

#12 Error Applying Form Rule – Variable Not Found

If you encounter this error in your form rules, it typically means that the record loaded into the variable doesn’t contain any data.

That results in an undefined variable. It’s advisable to use conditions to verify if the variable contains data to prevent such errors.

Additionally, when working with data from loaded record fields, always check if the field you intend to assign a value contains data.

This practice helps avoid these types of errors and ensures smoother execution.

Find out more by enrolling in our Business Logic course on Resco Academy!

#13 Use React with JSBridge

Resco JavaScript Bridge is a popular tool among our partners for three main reasons: fast access to data, enhanced control over the user interface, and the ability to create complex business logic, even offline.

Its compatibility with third-party JavaScript libraries, like React, makes its integration easier. Now, we have simplified this process even more.

On Resco Wiki, you can find a new detailed use case React with JSBridge, including a sample React project and steps needed for building and integrating React content in Resco mobile apps.

How to accelerate the process of adopting React:

1. Visit the dedicated site on Resco Wiki
2. Download the sample from the part Sample application
3. Unzip the zip file
4. Go to the application’s folder in the terminal and install the required dependencies using the npm i command
5. Continue from the section Build your React application

If you’re unfamiliar with JSBridge, we recommend enrolling in our Introduction to Resco JavaScript Bridge on Resco Academy!

#14 Useful insights into styles in Report Designer

 Report Designer provides various customization options for mobile reports, including styles. Here are some short tips to get you started:

• In contrast to Woodford, where styles are shared across an entire app project, Report Designer uses unique styles per report
• Exporting your style library to any project or organization is a simple process. We recommend initially setting up a few fundamental styles and reusing them across all your reports. When necessary, you can create new styles by duplicating existing ones
• While assigning a style, you need to distinguish between attributes applied at the Grid and Cell levels. Cell alignments and Font attributes are applied from the style set in the Cell properties

Also, remember, Grid borders define the borders of the entire grid, not just individual cells. If you wish to apply borders to specific cells, you must assign the respective style at the cell level.

We have prepared a small set of basic styles for your convenience in the Report Designer exercises. Feel free to utilize them in your projects.

Learn by practicing with our short exercises in Resco Academy.

#15 Reuse answers in questionnaires

 Reusing answers from previous inspections can save time and reduce the likelihood of errors. It is essential, though, to specify the relevant answers for reuse. This tip illustrates the breadth and depth you can explore.

1. Open your questionnaire in the Questionnaire Designer.
2. Navigate to Questionnaire properties > Questionnaire > Reuse Answers.
3. Select the option relevant to your use case:
   • Never: Do not reuse
   • First Match: Take answers from the first completed questionnaire that the system can find
   • Ask User: User can decide whether to prefill answers or not
   • Select by User: The user can select from a list of previously completed questionnaires
4. Modify the filter in Reuse Fetch based on your requirements (for example, only from questionnaires that score higher than or equal to
5. Enable Reuse on the Question level.

Learn more on Resco Wiki or by enrolling in the Resco Inspections course on Resco Academy

How to receive a new tech tip every week

In this blog, we’ve shared the first five tips that will help you on your way to becoming a Resco pro. You’ve learned how to jump into using React with JSBridge, streamline questionnaires, customize reports, and more. But the fun doesn’t have to stop here.

By subscribing to the Resco Newsletter, you’ll get a handy tech tip delivered right to your inbox every week. You can subscribe by filling out the form in the footer of the page.

Príspevok Tech tips #11-15: Learn how to work with Sync filters, JSBridge, styles in Report Designer, and more zobrazený najskôr Resco.

Every week we send to subscribers of the Resco News newsletter a technical tip on how to work with the admin and mobile solutions. Read the summary of the five tech tips published over the recent weeks to explore how to enhance your Resco experience.

In this month’s edition, you will learn more about how to:

• Keep your mobile app up to date
• Display date in various formats
• Pick the right layout for your questionnaire
• Validate answers in a questionnaire during saving
• Analyzing and debugging traffic with Fiddler Classic

Tech tip #6: Keep your mobile app up to date

With every new release you have the option to publish your app project in the latest version. It’s tempting to do so, but there is one thing to remember.

You must ensure that all the mobile users in this app project are using the newest version of Resco mobile app too. If your Woodford version is newer than the app version of your mobile users, consider changing to an older Publish Version to ensure compatibility.

Otherwise, your mobile users might be unable to synchronize.

How to change a Publish Version

1. Launch Woodford.
2. Open your app project.
3. On a toolbar, navigate to Publish Version.
4. Select the Publish Version that matches the app version of your mobile users.
5. Publish your app project.

If you want to check the app version of all your devices, navigate to Woodford > Device Control.

You can also learn more about how to publish with older version on Resco Wiki.

Tech tip #7: Display date in various formats

It’s highly likely that if you are utilizing any of the Resco applications, you are displaying the date somewhere in your questionnaires or reports.

The trick is to set the correct format of the date on your device, not in the application. So, for example, if your device language is French – the date will be shown in French date format.

In some cases, you may want to specify the exact culture identifier. Resco wiki offers an example on how to accomplish this in mobile reports.

Tech tip #8: Pick the right layout for your questionnaire

Designing a questionnaire requires making many decisions regarding user-friendly design. One of these choices is going to define your layout: list or grid. List layout is the default.

You might consider using it when you have less screen space or more text-heavy components. Grid layout will serve best for the elements that are less text-heavy, or when dealing with many pictures.

How to edit layout:

1. Open Questionnaire Designer
2. Select the top-level component or any question group
3. Go to Properties pane > Layout > Layout Type
4. Select Grid to change the default list layout
5. Click Edit in the Grid Layout for further editing

For more information, see Grid Layout on Resco Wiki. If you are new to Inspections, enroll in the course Resco Inspection at Resco Academy.

Tech tip #9: Validate answers in a questionnaire during saving

In situations where mobile users don’t complete questionnaires, but do so later in the back office, it’s crucial to ensure all required questions are filled out during saving.

By default, validation occurs when the questionnaire is completed. However, there is an alternative option available.

To enable validation upon saving the questionnaire, follow these steps:

1. Select the questionnaire’s body to access the Questionnaire’s Properties pane.
2. Locate the Validate On setting.
3. From the dropdown menu, select “Save & Complete.”

By selecting this option, you guarantee that validation occurs not only upon questionnaire completion but also when it is saved. This ensures that all necessary questions are properly filled out.

To learn more about properties on Questionnaire level, visit Resco Wiki.

Tech tip #10: Analyzing and debugging traffic with Fiddler Classic

When it comes to understanding the traffic between your Resco CRM app and the server, a tool called Fiddler Classic is here to lend a hand.

With Fiddler Classic, you can access vital information about the synchronization process, troubleshoot issues, and optimize your sync filter. Plus, it’s not just limited to Resco CRM – you can also analyze traffic between Woodford and the server.

To get started on the right track, enroll in our new course “Fiddler Classic” on Resco Academy and learn:

• Where to start: Discover the initial steps to take when using Fiddler.
• How to capture traffic: Learn how to collect and examine the data exchanged between your app and the server.
• General tips for using Fiddler Classic: Explore useful tricks for maximizing the tool’s potential.
• Examples in Resco App: Check a few basic examples

How to receive a new tech tip every week

In this blog, we shared the first five tips that will help on your way to become a Resco pro. You learned how to configure advanced reports, customize security policies, manage licenses, optimize sync performance, and even contribute to Resco’s documentation. But the fun doesn’t stop here.

By subscribing to the Resco Newsletter, you’ll get a cool tech tip delivered right to your inbox every week. Stay in the loop and never miss out on the latest Resco features.

Príspevok Tech tips 6-10: Debug with Fiddler, set date formats, validate answers, and more zobrazený najskôr Resco.

Welcome to our blog series on Resco tech tips. In this edition, you’ll find a summary of the first five tech tips published in Resco News newsletter, which cover various aspects of working with Resco technology.

Whether you want to learn how to configure advanced reports, optimize sync performance, or improve security policies for mobile users, these quick and simple tips will help you make the most out of Resco’s powerful features.

Let’s dive in and discover how to enhance your Resco experience. You can learn more about how to:

1. Access the advanced report configuration
2. Configure security policy for mobile users
3. Auto-assign licenses for mobile workers
4. Optimize sync performance with diagnostic sync logs
5. Provide feedback and submit support tickets

Tech tip #1: Advanced report configuration

Different mobile reports might have different storage, format, or action requirements. You can easily configure the desired settings by using Advanced report configuration.

This way you not only save time for your mobile users, but also eliminate errors in the field.
How to configure Advance report settings:

1. Open the form or questionnaire you want to run a report from.
2. Click Commands or Edit on a toolbar to start the command editor.
3. Add the Run Mobile Report command to the list of selected commands.
4. Select the new command and click Properties, then click Advanced report configuration.

Explore more in our documentation or start learning from scratch in our Report Designer course.

Tech tip #2: How to configure security policy for mobile users

Mobile devices are often exposed to different threats than desktop computers.

Therefore, it is a good idea to adjust the Resco default security policy based on your requirements. You can lock your application after business hours or require login anytime your users are inactive for a certain amount of time.

How to configure a new security policy:

1. Open Woodford and select Device Control.
2. Click New Policy on the toolbar, and then set the security policy properties based on your requirements.

Find more information about Device Control in our documentation.

Tech tip #3: Struggling with license management?

Try Resco’s auto-assign feature for mobile users. Users who log in to your backend server from a mobile device receive a license, as long as there’s a required type of user license available (Standard/Inspections).

When auto-assign is disabled, users are granted a temporary two-week license, allowing administrators to assign a permanent license during this grace period.

Additionally, you can enable Auto-free up of unused licenses. If all licenses are assigned, a new user will receive one previously used by a user who hasn’t synced for 90-days.

Where to set it up?

1. Launch Woodford.
2. Navigate to Settings > Organization settings.
3. Select Auto-assign licenses and/or Auto-free up unused licenses based on your requirements.

Find more information on how to assign licenses in our documentation.

Tech tip #4: Optimize sync performance with diagnostic sync logs

Would you like to get configuration hints in your Sync log and increase your app performance?

Enable Diagnostic Sync Logs, and get more detailed information about each entity download. This type of log can be an excellent starting point for troubleshooting and identifying issues with uploaded records.

How to enable Diagnostic Sync Logs:

1. Launch Woodford.
2. Open your app project.
3. Navigate to Settings > Configuration.
4. Go to the Offline Data Sync tab.
5. Scroll down to Sync Errors.
6. Set Diagnostic Sync Logs to “True”.

By enabling this setting, Diagnostic Sync Logs will be activated for all users in your project. This may increase space usage if synced to the server using the sync dashboard.

Explore more in our documentation or start learning from scratch in our Synchronization & Synch Dashboard.

Tech tip #5: Are you missing information in documentation?

Well, we have good news for you. We have added a new option to leave short feedback on Resco Wiki, so you can help us to improve our documentation.

Feedback is anonymous, so there is no need to insert any personal data. In fact, in accordance with GDPR, we’d prefer if you didn’t!

How to leave feedback on Resco Wiki?

1. Scroll down to give feedback on the particular Wiki page.
2. Fill out a short feedback form.
3. Click Submit.

If you want to provide us with more comprehensive feedback, do so in Resco Support Portal instead of Resco Wiki.

How to receive a new tech tip every week

In this blog, we shared the first five tips that will help on your way to become a Resco pro. You learned how to configure advanced reports, customize security policies, manage licenses, optimize sync performance, and even contribute to Resco’s documentation. But the fun doesn’t stop here.

By subscribing to the Resco Newsletter, you’ll get a cool tech tip delivered right to your inbox every week. Stay in the loop and never miss out on the latest Resco features.

Príspevok Tech tips 1-5: Learn how to work with advanced reports, diagnose sync longs, auto-assign licenses, and more zobrazený najskôr Resco.